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PACIFIC HOLIDAYS CANCELLATION AND REFUND POLICY
Full refund of deposits made if cancellation is received in writing 90 days prior to departure, less $200 per person handling fee, plus any nonrefundable deposit for air, hotels and cruises, as well as credit card charge fees. Between 89 and 60 days prior to departure, a handling fee of $400 per person, plus non-refundable fees will be charged. Between 59 days and 30 days prior to departure, a handling fee of $600 per person, plus non-refundable fees, will be charged. Between 29 days and 8 days prior to departure, a handling fee of $800 per person will be charged, plus any expenses already incurred and cancellation fees imposed by hotels and suppliers. Seven days or less prior to departure, 50% of the tour package price or $1000 per person, whichever is higher, will be charged. NO REFUND will be granted to unused land portion once the tour has begun. All refund claims must be made in writing through the agent from whom the tour has been purchased no later than 30 days after termination of trip. Trip cancellation insurance is highly recommended. Claims for refund for services not rendered must be accompanied by a statement from the Tour Manager or Pacific Holidays local representative certifying exactly the services not rendered. Voluntary non-usage of hotel accommodations, tour features or services is not refundable or exchangeable for other accommodations, tour features or services. No refunds will be made for complimentary accommodations and service provided by airlines, hotels and local tour operators. No refunds will be made for changes to hotels and/or other services made at the discretion of the passenger en route. Travel insurance, credit card charge fee, visa fee, and visa handling fee are non-refundable. Since most airline tickets are discounted in Pacific Holidays tour packages, refund may be subject to penalty from supplier/airline, may not be in full face value, and may require pre-payment of processing fee to Pacific Holidays. Please allow 4-6 weeks to process refund, and longer for airline ticket refund.